It Support Engineer

IT Support Engineer Up to £35,000 Manchester, Hybrid We're working with a growing and people-focused IT Managed Service Provider based in Manchester to find a client-focused IT Support Engineer. This is an exciting opportunity to join a company that prioritises service excellence, career development, and long-term growth. Key Responsibilities: * Provide responsive and professional support to clients, ensuring high-quality service in line with SLAs. * Log, research, and resolve customer queries and change requests efficiently. * Handle escalated issues where necessary and ensure smooth delivery of support services. * Oversee support systems to maintain continuity and performance. * Test, review, and document systems prior to deployment. * Build trusted relationships with clients and offer tailored support and advice. * Assist with system configuration based on specific client requirements. * Collaborate with the management team to enhance delivery and support processes. * Produce clear and user-friendly ‘How-To’ guides for clients. * Support project work such as report generation, data migration, and documentation. * Occasional travel and overnight stays may be required. Essential Skills & Experience: * Minimum 1 year of experience in a client-facing IT support role (ideally within the SME sector). * Proficient with desktop operating systems (Windows 7–11, Mac OS). * Solid experience with Windows Server (2008–2022), including Active Directory, DHCP, DNS. * Experience with Microsoft 365, Azure AD, and Intune. * Familiar with Microsoft Exchange and common antivirus/antimalware solutions. * Strong understanding of networking concepts (LAN, WAN, Wi-Fi). * Support experience with mobile devices (iPhone, iPad, Android). * Hands-on with RMM tools and comfortable with PC/laptop hardware support. * Strong communication and interpersonal skills, with a customer-first approach. * Proactive, resilient, and able to adapt in a fast-paced environment. Desirable Skills: * Exposure to ERP systems or cyber security platforms. * Background working in an MSP environment. * Familiarity with Mac/Apple support. * UK Driving Licence and flexibility for occasional travel. * A professional appearance and commercial awareness are advantageous